Ingeniero de Soporte Senior
Rolando Bergmann
14+ años transformando soporte técnico complejo en operaciones confiables y medibles.
Soy Ingeniero en Ciencias de la Computación con más de 14 años de experiencia en soporte técnico y operaciones, trabajando en entornos globales y multiculturales. He liderado soporte técnico de nivel 3, administrado herramientas internas (Jira, integraciones vía API/webhooks) y traducido datos operativos en decisiones de negocio usando Looker Studio y analítica. Pasé por empresas como Oracle, ServiceRocket, Cornershop, Uber, Manhattan Associates y actualmente Checkr, liderando equipos de hasta 10 personas y siendo el referente técnico (SME) para los clientes más grandes. Combino background de soporte con programación (Full Stack Developer, 4Geeks Academy) para resolver problemas de punta a punta.
Dónde he trabajado
- Checkr
- Manhattan Associates
- Uber
- Cornershop by Uber
- ServiceRocket
- Oracle

rolando.bergmann.p@gmail.com
Proyectos
Proyectos que diseñé y construí de punta a punta, desde la idea hasta un producto real.
Villa Perrito Plus
Tienda online de comida vegana casera y a granel en Melipilla: congelados, despensa y productos a pedido, con catálogo por categorías, cuentas de cliente y coordinación de retiro o despacho por WhatsApp en Melipilla ciudad y zona rural.
Visitar sitioSoporte Inteligente
Diagnóstico interactivo de 16 preguntas que mide en 5 minutos qué tan madura está la operación de soporte de un equipo (de "sin registro ni documentación" a "mejora continua") y entrega un resultado inmediato y accionable, sin costo ni registro.
Visitar sitioIngresar a Vitrina | Tu colección siempre a mano
Ingresa o crea tu cuenta en Vitrina para gestionar, exhibir y preparar tu colección de LEGO, autos a escala, cartas TCG y más.
Visitar sitioLo que dicen de mí
Recomendaciones de LinkedIn, tal como fueron escritas originalmente.
“It was my absolute pleasure to work with Rolando for three years at Cornershop by Uber, where I witnessed his remarkable growth from Inbound Support Analyst to Tools Admin. Rolando's exceptional analytical skills and meticulous attention to detail were evident from the start. His ability to dissect complex data and translate it into actionable insights made him an invaluable asset to our team. Rolando was instrumental in developing and implementing toolsets that significantly enhanced our project execution and follow-up processes. His collaborative approach and dedication to excellence not only elevated the productivity of our team but also fostered a positive and innovative work environment. I confidently recommend Rolando as a dedicated and knowledgeable professional who will bring expertise, integrity, and a drive for excellence to any team or project.”
Cornershop by Uber
Compañera de equipo
“I had the pleasure of working with Rolando for a couple of years, and I can confidently say that he is an outstanding professional. Rolando possesses excellent problem-solving skills and is always willing to go the extra mile to ensure the success of the projects we worked on. His ability to perform a variety of roles within our team demonstrated his versatility and adaptability. It was a privilege to work with Rolo, and I look forward to the opportunity to work together again in the future. If you have the chance to work with him, don't hesitate. You won't be disappointed.”
Head of Product Inbound, Cornershop by Uber
Fue su jefa directa
“Rolando and I worked together for about 3 years in ServiceRocket. When he joined, we had recently started to grow the Learndot Support and Development team in Santiago. Because of this particular context, certain team dynamics and processes were still being defined, and we all heavily relied on the initiative and pro-activeness of each other to move us forward, which Rolando did perfectly during those first months. During the next years working together, Rolando was always honest, respectful and direct on our conversations (something which I appreciate, as it helps move faster), he always looked for solutions when faced with problems, and he kept the positivity even during challenging periods. Due to his role in the team, it was expected of him to have good communication skills and empathy with our customers, but I would still like to highlight these skills as I think he did them particularly well.”
ServiceRocket
Colega senior (sin relación jerárquica directa)
“Excelente profesional, Rolando es una persona muy responsable e increíblemente preparada en su área, además es alguien con mucho tacto, me enseñó a manejar Jira en distintas versiones y además a entender mucho del área de producto y proyectos.”
Product Support Analyst
Le reportaba directamente a Rolando
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